Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any state in the USA. Note that there are restrictions on some products, and some products cannot be shipped to restricted destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Q: What are the shipping options available for my order?
A: We offer three shipping options:
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Free Standard Shipping (Ground Advantage): Available for orders over $50. Your order will typically arrive within 2-5 business days using USPS Ground Advantage.
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USPS Priority Mail: Expect your order to arrive within 1-3 business days.
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UPS Ground: This option will get your order to you in 1-5 business days.
Q: How much do I need to spend to qualify for free standard shipping?
A: Orders over $40 qualify for free standard shipping using USPS Ground Advantage.
Q: What is the typical delivery time for free standard shipping?
A: With free standard shipping (Ground Advantage), your order should arrive within 2-5 business days.
Q: Can I choose a faster shipping method, and how much will it cost?
A: Yes, you can upgrade your shipping method for faster delivery. However, please note that additional costs will apply for other shipping methods, which may vary based on your location and the chosen method.
Q: What is the delivery timeframe for USPS Priority Mail?
A: USPS Priority Mail typically delivers orders within 1-3 business days.
Q: How long does it take for UPS Ground to deliver my order?
A: UPS Ground usually delivers orders within 1-5 business days.
Q: Can I track my order's shipping progress?
A: Yes, we provide tracking information for your order once it's shipped. You'll be able to monitor its progress and estimated delivery date.
Q: Do you offer international shipping?
A: Currently, we do not offer international shipping. Our shipping services are available within the United States.
Q: What happens if I don't meet the minimum spend for free standard shipping?
A: If your order total is below $40, you won't qualify for free standard shipping. In such cases, you can choose from the available paid shipping options during checkout.
Q: Are there any shipping restrictions or delivery areas not covered?
A: We do our best to serve a wide range of areas. However, specific shipping restrictions and non-serviceable areas may apply. Please check our shipping information or contact our support for details.
**Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.**